Bio: Mark Villalovos makes his living by challenging conventional thinking and re-imagining what a family retail experience should be. "Satisfaction" is price of entry, developing their LOVE of our brand must be our goal. Winning each and every Customer Engagement is critical to success. The world doesn't need another place to buy Disney stuff, so Mark’s team works every day to design and create entertaining experiences that will engage children and their parents by bringing Disney’s treasured stories and characters to life at over 210 Disney Stores in malls across North America. An extremely well-versed Marketing, Customer Experience, Operations and OD professional, Mark’s diverse career has led him to excel at a variety of critical disciplines including strategic planning, social media, talent development, store operations, advertising, business development, website development, contract negotiations and special event production.